Help Centre
Frequently AskedCategory
Questions
Everything about orders, Rx products, AI tools, and hair care. Can't find what you need? Chat with Dr. Amit.
Browse by Category
Orders & Delivery
Standard delivery across India takes 3–5 business days. Express delivery (1–2 days) is available for select pin codes. Free shipping on all orders above ₹499. Same-day delivery available in Mumbai for orders placed before 12 PM.
Address changes can be made within 2 hours of placing the order. Contact our support team via WhatsApp at +91 98200 XXXXX or email support@hairsncares.com. Once the order is dispatched, address changes are not possible.
Visit our Track My Order page and enter your Order ID + registered email. You'll also receive SMS updates at each stage.
Rx / Prescription Products
Schedule H drugs are prescription-only medicines classified under the Drugs and Cosmetics Act, 1940. They cannot be sold without a valid prescription from a registered medical practitioner.
You can upload your prescription (JPG, PNG, or PDF) directly on the product page or during checkout. Our licensed pharmacist verifies it within 2 hours on business days.
AI Tools
Our AI Hair Diagnosis takes you through a structured 90-second questionnaire covering your hair concern, medical history, lifestyle, and current products.
Yes. The full AI Hair Diagnosis, including your personalised treatment report, is completely free. No sign-up required.
Still have questions?
Our clinical support team is available Mon–Sat 9am–7pm. Average response time: 2 hours.